Terms and Conditions
1. Introduction
Welcome to HU:PU Atelier ("we," "us," "our"). By accessing or using our website www.hupuatelier.com (the "Site") and purchasing our products, you agree to comply with and be bound by these Terms and Conditions (the "Terms"). Please read these Terms carefully before using our Site or purchasing our products.
2. Eligibility
By using this Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into and adhere to these Terms. If you are under 18, you may only use the Site with the involvement of a parent or guardian.
3. Account Registration
To access certain features of the Site and make purchases, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for all activities that occur under your account.
4. Orders and Payment
4.1. Order Acceptance
All orders placed through the Site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason at any time. If your order is canceled, we will notify you via email and provide a refund if payment has already been processed.
4.2. Pricing and Payment
All prices listed on the Site are in GBP and are subject to change without notice. The total amount for your order, including shipping and applicable taxes, will be displayed at checkout. Payment must be made in full at the time of order placement. We accept PayPal and Stripe.
4.3. Taxes
You are responsible for any taxes applicable to your order, including sales, use, VAT, customs duties or other taxes.
5. Shipping and Delivery
5.1. Shipping Policy
We ship worldwide. Shipping costs and delivery times will vary based on your location and the shipping method selected. Detailed shipping information will be provided at checkout.
5.2. Delivery
We are not responsible for delays caused by carriers or for delivery errors due to incorrect or incomplete shipping information provided by you.
6. Returns and Refunds
6.1. Return Policy
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange. Items must be returned in their original condition and packaging. Customised or personalised items are non-returnable.
6.2. Refunds
Refunds will be processed within 14 days after we receive the returned item. The refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
7. Product Descriptions
We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of HU:PU Atelier or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any content from the Site without our prior written permission.
9. Privacy Policy
Your use of the Site and our handling of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
10. Limitation of Liability
To the fullest extent permitted by law, HU:PU Atelier and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the Site or purchase of our products.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved through binding arbitration in Bristol, UK, except that you may assert claims in small claims court if your claims qualify.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Ana Manzon
11 Bay Tree Close
Bristol, UK
BS34 5EU
Email: ana@hupuatelier.com
Thank you for shopping with us!
By placing an order through our Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.